Zanzibar Quest - Holiday Booking Experts

Our Philosophy on Zanzibar Holiday

Our philosophy is to provide the most attentive customer service. Our clients are not just another statistic, or sales figure, but people who we want to retain as clients. In doing so, we can successfully market our product/service and also build up new client bases from word of mouth.

In terms of our holiday services, we focus on quality, simplicity and affordability to make sure that our clients get the sort of services they anticipate. The 3 criteria are just what any good service is based upon. What good is a quality Zanzibar holiday service if you're unable to afford it? What good is a quality service that is so complex to understand? Such questions were in our hearts while laying down our clients' satisfaction strategies.

Zanzibar holiday photo: Locally served high quality coffee.

We cater for the fit and special interest groups. Our clients are guaranteed high standards of services of which have been carefully planned. We boast ourselves on attention to details with innovative and interesting itineraries being our specialty. Our experienced drivers/tour guide will provide to you their prolonged experience in holiday excursions.

We actually do apply our Quality- Simplicity-Affordability theory in all the services that we offer to make sure that your heart warms up and brings you joy every time you hear the words Zanzibar Quest.

Zanzibar Holiday Terms & Conditions

Insurance

During your Zanzibar holiday, while in Zanzibar, your luggage and personal effects are conveyed entirely at owner’s risk. Passengers should ensure that they have comprehensive insurance cover for cancellation, medical expenses, personal luggage, money etc. Vehicles on escorted tours carry passenger liability insurance in accordance with existing laws in Zanzibar.

Zanzibar Holiday Price Guarantee

Zanzibar holiday prices are subject to adjustment in the event of changes to general sales tax/value added tax. Fuel or airfare increases, currency fluctuations, etc. Before you make a booking we will give you the up to date price of your chosen holiday plan, including the cost of any peak season supplements, upgrades or additional facilities which you have requested.

Zanzibar holiday photo: A tourist buying groceries at the Zanzibar central market located in Darajani streets of Stone Town.

Holiday Reservations - Deposit & Cancellation Policy

Payments: 30% deposit upon booking confirmation and the remaining 70% must be settled 60 days before arrival date. Full payment must be made on bookings made less than 60 days before commencement of the holiday.

Cancellations: It is our policy to levy cancellation charges and this applies as follows:

• From 14 days to 60 days before arrival: 30% of total cost
• From 11 days to 8 days before arrival: 50% of total cost
• From 7 days to 0 days before arrival: 100% of total cost

Alteration to holiday excursions: We reserve the right to alter arrangements or cancel the operation of a scheduled excursion should circumstance demand it. We also reserve the right to decline or retain any person as a member of any excursion at any time, in which case a refund will be made accordingly.

Liability: Zanzibar Quest and its agents act only as agents of the customer in all matters relating to our services and shall not be liable for injury, delays, loss or damage whatsoever. The laws of the country in which the tour takes place and no other country govern the companies liability to passengers carried in its own vehicles.

All claims are subject to the jurisdiction of the courts of the country in which any action arises. It is therefore advisable to take an insurance cover for personal effects, accidents and medical expenses.